General FAQ's

Please follow this process after going to the PCB Fabrication or the PCB Assembly Price Calculator: Select the dispatch unit as “Panel”. Enter the required panel ups for X as well as Y coordinates after entering the dimensions of single PCB. Make sure you mention the required “Panel Quantity”.

Yes, please share your schematic diagram & bill of material to generate a Gerber from your circuit. (You can choose the “PCB Layout” service for the same.)

Steps:

• Go to Service
• PCB Layout
• Select the “Number of Layers” & “Number of Components”
• Select the required “Lead Time”
• Upload Schematic & Bill of Material
• Add it into “Cart”
• Process the payment
• Order confirmed!

Steps:

• Go to Service
• PCB Fabrication & PCB Assembly
• Select the Assembly Service as “Yes” & select all required “Specification” along with “Quantity”.
• Select the required “Lead Time”
• Upload Gerber Data, Bill of Material, and Pick and Place Files
• Select the “Components Sourcing” option
• Add it into “Cart”
• Process the payment
• Order confirmed!

Yes, please reach to pcb@pcbpower.com with your order details & bill of material for such offerings. We will check the PCB Assembly feasibility & will let you know at the earliest possible.

Yes, you can add multiple designs in a single panel. You can place an online order with your specifications on the PCB Fabrication Calculator available on our website.

Click on “Instant Quote” 🡪 PCB Stencil 🡪Select the “Stencil Side” 🡪 Enter the “Dimensions(for Frameless)” & “Stencil Thickness” 🡪 Select the required “Lead Time”🡪Upload Gerber Data 🡪 Add it into “Cart” 🡪 Process the payment 🡪 Order confirmed!

Yes, you can do so if the production has not started. In such situations, make sure you reach out to us immediately.

Registering on our website is a simple two-step process:

• Step 1: Visit www.pcbpower.com and click on "Register." Enter your name, email, and password to create your account.
• Step 2: Check your email for a verification link. Click the link to verify your account, then fill in your details, such as company name, contact information, and address, and submit.

Once registered, you can easily place orders.

Registering helps us track the specifications of your order and helps us expedite the process in case you want to place your order. It also gives you an automated system that gets updated as your order makes progress.

If the production is yet to be initiated, we will refund 100% of the paid amount. However, cancellation is subject to company policies and the ongoing status of the order.

Product Warranties are largely dependent on the use-case, atmosphere, and even the complexity of the order. That said, if the product was damaged in the manufacturing process or it was not configured as per your earlier communicated order specifications confirmed by our team, we offer a replacement of the order at no extra charges. For more details, ask our Technical Sales Support Team about it when you are placing your order.

Such requests are taken care of depending on the sincerity and obligations under each case. If your cancellation request is in line with our policy guidelines, we will refund the paid amount. If you are seeking a refund, you can get in touch with our team at pcb@pcbpower.com. We would be happy to work with you and come up with the fairest possible solution.

Please login into your account on the PCB Power website. Visit this link to do the same

A Purchase Order (PO) is a formal document issued by a customer to authorize the production or purchase of goods and services. For PCB fabrication, it is often referred to as the Fabrication Technical Document (Fab Techno Document) and includes all the details required to begin the manufacturing process.

Please consider the business days from the date of order. Please note that the same working day is considered if the order is placed before 10:00 AM.

It is our honest and ethical policy that we offer a refund after we check your PCB's manufacturing data. We can process the refund of the difference in the amount in the next seven business days, and it will be sent back to you as per your original payment method. Or We can also keep this as a credit for your next orders. Please let us know what works for you.

Please reach out to our Technical Sales Support team in working hours at PCB Power immediately in such cases.

We generally offer customized solutions. However, if you have the same schematic diagrams, Bill of Materials, and Gerber Design, we can definitely manufacture the PCB you need.

We are sorry to inform you that as we are not into product development and hence will not be able to execute an on-demand reverse engineering process.

Please send them to our manufacturing unit address:

• Circuit Systems (India) Private Limited
  B-24, GIDC Electronics Estate,
  Sector-25, Gandhinagar: 382044
  Gujarat-India
  Phone: +91 7600012414/15

Yes, please reach out to us on pcb@pcbpower.com with your requirements.

Getting instant quotes on PCB Power is quick and easy:

• 1. Log in to your PCB Power account.
• 2. Navigate to the Instant Quote page.
• 3. Enter all your PCB requirements, including material, dimensions, layer count, surface finish. etc
• 4. Click Generate Offer to view the quote instantly.

For custom or complex orders, you can reach out to our team at pcb@pcbpower.com for assistance.

Proper packaging is essential to ensure your components arrive safely and undamaged:

• BGA Components: Use a tray for secure handling.
• SMD Components: Keep them in their original packaging to maintain integrity.
• Through-Hole Components: Ensure protective covers are in place to avoid in-transit damage.
• If original packaging isn't used, make sure the Manufacturing Part Number (MPN) is clearly labeled on the ESD bag.
• Label the shipping box with your company name, contact number, and order number for seamless identification.

Kindly refer to our Component Packaging Guidelines.

We offer a range of payment options:

• Online Payment: You can use our online platform to place an order and pay with Credit Card, Debit Card, Net Banking, or Paytm.
• You can also do a bank transfer via NEFT, RTGS, or IMPS.
• You can also choose to deposit cash or cheque in the name of Circuit Systems (India) Private Limited While placing the order, please check with our Technical Sales Support Team to get the exact account details for smooth transactions.

Please reach out to us at pcb@pcbpower.com with your company details.

The Tax for PCB Fabrication, PCB Assembly & Stencil Manufacturing service is 18%, and that for Components Sourcing Service is as per actual rates (Depending upon the HSN Code). We are glad to be a part of India's growth story and offer tax exemption to educational institutions and SEZ companies. If you fall under any of these categories, please provide proof of tax exemption provided by the government, before the order invoice is generated.

Offering credit at an industrial scale creates inefficiencies as it requires additional tracking and reconciliation systems. Hence, at this moment, we are not offering an instalment or credit payment scheme.

Electronic invoicing or e-invoicing is the mechanism of electronically authenticating the B2B invoices using the GSTN which enables users to further use the common GST portal.

The electronic invoicing system works by issuing an identification number for every invoice that is generated by the user. The identification number is issued by the Invoice Registration Portal (IRP) and managed by the GST Network (GSTN).

Once the e-invoice is generated, all the invoice information is automatically transferred by IRP to both the GST portal and e-way bill portal in real-time.

As the data is directly passed to the GST portal, the user can discard the need for manually entering the data while filing the GSTR-1 returns and generation of part-A of the e-way bills. The data will be automatically available on the portal.

The IRP was first launched by the National Informatics Centre at einvoice1.gst.gov.in and more information on e-invoicing can be accessed from the link.

Yes, as per the norms of GST Network (GSTN) PCB Power needs to adhere to all e-invoicing compliances.

It is mandatory to have e-invoicing for your transactions for the customers dealing in B2B and B2G segments.

No, the tax invoice for B2B can not be amended once the invoice for the same is generated or raised.

It is mandatory for SEZ/EOU customers to provide their GSTN so that we can generate the e-invoice to get the required GST exemption.

It is crucial to understand that once the information is entered into the system and the invoice is generated, the information can not be modified so cross-check all your information thoroughly before the final submission. Following are the things required to fill in the form to generate an e-invoice.

• Customer name
• Invoice address
• Shipping address
• GST number
• Quantity and rates

Once the e-invoice is generated in the system, it can not be modified or deleted. However, the e-invoice can be cancelled in case the form is filled with the wrong information. After the cancellation of the invoice, the same invoice (with the same number) can’t be reported again for IRN generation. Also, the cancellation of the e-invoice must be done within 24 hours from the time of the original IRN generation.

The e-invoice once generated cannot be modified or corrected. Hence, you will need to cancel that e-invoice and upload a new invoice (with a new number) to generate a fresh IRN.

No, the e-invoice can not be partially cancelled and needs to be fully cancelled within 24 hours from the time of its original generation.

If you wish to cancel the e-invoice but fail to do so within the structured time period, you will have to generate a credit note against which the customer will have to share the debit note copy.

PCB Power does not provide a direct mobile number for payments.However, we offer an online payment facility through our payment portal.This allows you to make UPI payments by scanning the QR code.

To make a UPI payment, follow these steps:

• Step 1: Log in to your account on www.pcbpower.com.
• Go to "My Orders" and click on "Make Payment
• Select the payment mode as "Paytm." A dialogue box containing the QR code will be generated for scanning and payment.

We strongly advise consolidating your profiles into a single account to prevent any potential duplication and to facilitate a more streamlined experience on PCB Power.

Log in to your PCB Power account and navigate to the 'Edit Profile' section to make changes in your profile.

You can send us an email at pcb@pcbpower.com with your order ID and the updated address.

At PCB Power, we do not offer the option to choose a preferred shipping company. However, we ensure to select the best logistics partner based on factors like quick delivery, location, and reliability.

• Metro Cities: 01 to 02 Working Days
• Non-Metro Cities: 02-03 Working Days
• ODA Location: 04-06 Working Days

Please reach to us with the details & complete pictures at pcb@pcbpower.com. Since this is a highly unlikely scenario, we revert to it specifically on a case-by-case basis.

Yes, we offer free shipping across India for all orders, ensuring you receive your PCBs quickly and without additional delivery charges.

Yes, PCB Power holds multiple certifications and licenses that demonstrate our adherence to global standards of quality, safety, and reliability, including:

• ISO 9001:2015 for quality management systems.
• ISO 13485:2016 for medical device manufacturing standards.
• UL Certification for product safety and compliance.
• RoHS Compliance ensuring environmentally friendly manufacturing.
• IPC Class 2 and Class 3 Certifications for superior PCB performance.
• IPC Membership showcasing our commitment to industry best practices and global standards.
• LSCO Certification for rigorous process control and operational efficiency.

These certifications and memberships are a testament to our unwavering dedication to providing industry-leading PCB solutions.

We have been consistently maintaining the ISO 9001:2015 certification for a few years now. This certificate showcases our competence as a company to consistently deliver products & services that meet customer expectations and compliance requirements alike with proof of continuous improvement. We have been recently a warded the ISO 13485:2016 certification that exemplifies our precision and quality assurance standards befitting the medical industry’s requirements.

The Institute of Printed Circuits is one of the oldest global industrial bodies governing high standards of industry output for PCB, OEM, and EMS manufacturers. As one of its members, we abide by over 300 standards encompassing the human capital, precision, quality, and performance benchmarks as set by the institute.

Our mass-laminated, multi-layered, and single-layered wiring boards certified by UL Product IQ. UL provides certification after rigorous testing to assure the safety observed across process, people, and products offered by the certified companies.

Yes, we are registered under MSME having registration nr: UDYAM-GJ-01-0004461

You can add multiple users to your profile.

You can contact us on pcb@pcbpower.com from your registered Email address.